Last updated 23 March 2026
ARRC Gold Coast manages personal information collected through our website in line with the Privacy Act 1988 (Cth), the Information Privacy Act 2009 (Qld) and the Australian Privacy Principles (APPs). Our approach is anchored in transparency, accountability and respect for the people we engage with.
Information we collect
When you interact with our website, we may collect personal information such as:
- your name, email address and phone number, where you choose to provide these (for example, through contact or subscription forms)
- any additional details you voluntarily submit via online forms or enquiries
- non-identifiable website usage information, including pages visited, time spent on the site and interaction patterns, collected through cookies and analytics tools.
- we do not collect sensitive information.
How we use your information
We collect personal information to support our engagement with you and to improve our services. This may include:
- responding to questions, requests or feedback
- providing updates or communications where you have asked to receive them
- analysing website performance and user behaviour to enhance functionality and accessibility.
How information is stored and protected
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
Information submitted through our website is held in secure systems and is only accessible to authorised staff and service providers who require access to perform their duties.
When information may be shared
We do not sell personal information or use it for commercial resale.
Information may be disclosed:
- where required or permitted by law
- to trusted service providers who support our website operations (such as mailing list or analytics platforms), and who are required to meet privacy and security standards.
Your information will not generally be disclosed outside Australia.
Accessing or updating your information
You can request access to the personal information we hold about you or ask for it to be corrected if it’s inaccurate or incomplete.
Requests can be made by contacting us at: community@arrcgoldcoast.com
We will respond within a reasonable timeframe in accordance with applicable privacy requirements.
Cookies and analytics
Our website uses cookies and similar technologies to understand how visitors use the site and to improve performance. This includes tools such as Google Analytics.
These tools collect aggregated data and do not identify individuals. You can manage or disable cookies through your browser settings if you prefer.
Complaints and further information
If you have a concern about how your personal information has been collected, stored or handled, please contact us in the first instance at:
community@arrcgoldcoast.com
If the issue is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC):
- website: oaic.gov.au
- phone: 1300 363 992.
Changes to this policy
We may update this policy from time to time to reflect changes in our practices, technology or legal obligations. The most current version will always be available on our website.